Answers to the questions cruise passengers and visitors ask us most about our private tours in Cozumel: pickup at the cruise pier, back-to-ship timing, payment and cancellation.
Do you pick us up at the Cozumel cruise ship pier?
Yes. Pickup is free at all three Cozumel cruise piers (International Pier, Puerta Maya and Punta Langosta), at your hotel or Airbnb, at the ferry pier and at the airport. Your driver contacts you before the tour to confirm the exact meeting point.
Will we be back to the ship on time?
Yes. We plan your route around your ship’s all-aboard time. For cruise guests we suggest starting around 9:00 a.m. to be back at the pier before 2:00 p.m. With our back-to-ship guarantee, if a delay caused by us makes you miss your ship, we cover your transport to the next port, up to $1,000 USD per person.
Are your Cozumel tours private?
Yes. Every tour is private: only your group, your own vehicle and a local guide who is also your driver, with 10 years of experience showing the island. You choose the stops and the pace.
Which vehicles can we choose for our private tour?
A car for up to 4 people, a buggy for up to 4, a 4-door Jeep with A/C and removable hardtop for up to 4, a minivan for up to 6 people, and vans for private groups of up to 12 or 14 people.
What is included in a private tour?
Your local guide-driver, the vehicle, fuel, insurance and unlimited mileage. Park entrance fees are only included when the tour description says so.
How long does a private tour of Cozumel take?
Most private tours take about 3 to 5 hours. You can start at the time that suits you best, and we adapt the route to your plans.
Do we need to prepay? Which payment methods do you accept?
No prepayment is needed. You pay on the day of your tour in cash (US dollars or Mexican pesos), with debit or credit card (Visa, Mastercard), by bank transfer or by Zelle.
What is your cancellation policy?
When you book directly with us, cancellation is free at any time. Since there is no prepayment, there is nothing to refund.
What can we see on a private tour of Cozumel?
Popular stops include Punta Sur Eco Park and its lighthouse, the San Gervasio Mayan ruins, Chankanaab park, the wild beaches of the east coast, downtown San Miguel and the malecon, plus chocolate and tequila tastings and local tacos. Punta Sur, San Gervasio and Chankanaab are usually closed on Sundays; island tours run every day.
How do we book a private tour?
Send us a message by WhatsApp, SMS or email using the buttons on this website. Tell us your date, number of people and pickup place, and we confirm your private tour right away. Same-day bookings are welcome with a little notice.
