We try to be flexible. Please submit all requests to info@cozumelexcursionsmx.com with your name, booking number, and tour date.
1) Date Changes
- Free date changes up to 48 hours before your tour.
- Exceptions: Private groups (10+) and private boats ≥ 40 ft: 15 days prior.
- Closer changes may be possible subject to supplier approval and availability (mirroring common practices) .
2) Cancellations & Refunds
- 100% Refund: Cruise No Port, No Pay (see §4), and if the supplier cancels for weather/safety.
- 95% Refund: Cancel by 48 hours before (most tours); 7 days for fishing/private boats < 40 ft; 30 days for private groups (10+)/private boats ≥ 40 ft.
- 90% Refund: Dolphin/animal encounters if canceled ≥ 72 hours prior.
- No Refund: No-shows, late arrivals, missed pickups, cancellations inside the applicable window, special limited-time offers, multi-day packages. (Framework adapted from competitor patterns) .
3) How to Cancel/Change
Email us. We’ll confirm eligibility based on timestamps in the destination’s local time zone and supplier terms.
4) Cruise “No Port, No Pay”
If your ship does not dock in Cozumel on your scheduled date due to weather, mechanical, or other unforeseen issues, you’ll receive a 100% refund or a 1-year credit (your choice unless a specific supplier requires credit only for certain products; we’ll flag those at booking) (policy structure commonly used in Cozumel market) .
5) Weather
Tropical showers are normal; tours typically run rain or shine. If the supplier cancels for safety/conditions, choose a new date or a refund. Seasickness is not refundable (mirrors prevalent policy language) .
6) Operator Discretion
Entry may be refused for intoxication, infectious illness, pregnancy/medical or age/weight restrictions, or unruly behavior (operator discretion concept) .
