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Certified Guides
24hr Response

Need help with your excursion?

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Connect with our friendly team to plan your perfect Cozumel adventure

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info@cozumelexcursionsmx.com

24hr response time

Why Choose Our Excursions?

100% Local Expertise

Born and raised in Cozumel, our guides know the island's best-kept secrets

Flexible Scheduling

Private tours that work with your cruise or resort schedule

Worry-Free Booking

Free cancellation up to 48 hours before your excursion

Safety First

Certified guides with professional equipment and insurance

Frequently Asked Questions

Everything you need to know before contacting us

What happens if my cruise ship schedule changes?

We monitor all cruise ship arrivals and departures. If your ship's schedule changes, we'll adjust your tour time accordingly at no extra charge. Your booking confirmation includes our direct contact details, so you can easily reach us in case of any schedule updates.

How far in advance should I book?

We recommend booking at least 2 weeks in advance, especially during high season (December-April). However, we can sometimes accommodate last-minute bookings - just contact us directly for availability. Early booking ensures you get your preferred time slot and guide.

Can you customize tours for special occasions?

Absolutely! We love helping celebrate birthdays, anniversaries, and other special occasions. Just let us know your requirements when you contact us, and our team will work with you to create a memorable experience - whether that's a private sunset beach dinner, special photography session, or champagne toast.

What's your cancellation policy?

We offer full refunds for cancellations made 48+ hours before your scheduled tour. Cancellations within 48 hours receive a 50% refund. In case of inclement weather, we'll work with you to reschedule or provide a full refund if rescheduling isn't possible.

Do you provide transportation from my hotel or cruise port?

Yes! All our tours include complimentary pickup and drop-off from your hotel or the cruise port. We'll coordinate with you ahead of time to establish meeting points and ensure a smooth experience from start to finish.

Are your tours suitable for children and seniors?

We have tours suitable for all ages and abilities. When booking, let us know if you're traveling with young children or seniors, and we'll recommend the most appropriate options or customize experiences to accommodate everyone in your group.

Still have questions?

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